Support Center

Frequently Asked
Questions

Everything you need to know about TapLink Smart Access. Can't find your answer? Contact our support team.

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Device & Hardware

Can TapLink be used for apartments and residential buildings? add

Yes. TapLink is suitable for homes, apartments, residential buildings, offices, gyms, schools, and businesses. The system provides secure NFC-based access management using NFC cards, custom keychains, and compatible smartphones, making it ideal for both residential and commercial environments.

How many users or NFC cards can TapLink store? add

The TapLink device supports up to 5,000 NFC cards. Unlimited storage is achieved by deleting the oldest inactive user when the limit is reached — so your active users are always prioritized.

What type of display does the TapLink device have? add

TapLink features a 2.4" Full Colour TFT Display, showing real-time status, time, and access feedback directly on the device face.

What type of locks are supported? add

TapLink is designed to work with Non-Feedback EM (Electromagnetic) Locks. It supports high-quality EM locks for secure door control. Make sure your lock is a non-feedback type for full compatibility.

Do I need separate power adapters for the TapLink and the EM lock? add

No! TapLink uses a Single Adapter Design (12V DC / 2.5A). Power is supplied to the TapLink device from one adapter, and the device then routes power directly to the EM lock. Only one adapter required.

What does the box include when I purchase TapLink? add

The box includes: 1× TapLink Smart Access Device, 1× Power Adapter (12V DC / 2.5A), 10× NFC Cards, 1× LED-Enabled Smart Door Indicator, 1× User Manual, 1× Wall Holder / Mounting Bracket, Mounting Screws, and a 1× 8-Pin Connection Cable.

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Connectivity & App

Does TapLink connect to Wi-Fi? add

Yes, TapLink features 2.4 GHz Wi-Fi connectivity, allowing the device to stay connected to your network for real-time management via the mobile app.

How do I manage users and access permissions? add

Everything is managed through the TapLink Mobile App — available on Android and iOS. You can add users, set access permissions, view entry logs, and revoke access all from your smartphone, anywhere, anytime.

What card technologies does TapLink support? add

TapLink supports MIFARE RFID cards as well as Mobile NFC, so users can tap to unlock using standard NFC key fobs, NFC cards, or their NFC-enabled smartphones.

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Accessories & Pricing

How much do extra NFC cards cost? add

Standard NFC cards are available at ₹25 per card for orders of 100 or more, and ₹30 per card for orders of 50–99 cards. Minimum order quantity is 50 cards.

Can I get custom branded NFC keychains? add

Yes! We offer Custom NFC Keychains in two editions — an Office Edition (customized with your company name or logo) and a Gym Edition (designed as mini weight plates). Pricing starts at ₹30 per keychain for 100+ pieces, and ₹40 for 50–99 pieces. Minimum order: 50 pieces.

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Installation & Support

Is installation included in the purchase? add

Yes! TapLink offers Free Professional Installation at no extra cost. Our team handles the full setup so you don't have to worry about a thing.

Can TapLink track employee attendance and generate payroll reports? add

Absolutely! The Attendance & Payroll feature lets you track who enters and when. You can generate detailed payroll reports directly from the app, making it a great fit for gyms, offices, and businesses.

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Still have questions?

Our support team is happy to help. Reach out to us directly.